New Features
Legend
| A | This feature automatically appears upon upgrade; usually smaller enhancements that do not disrupt daily use for existing customers. |
| C | This feature is immediately available to all customers but must be specifically configured. |
| M | This feature is not available to existing customers and must be manually configured. This is typical of certain types of metadata changes that could adversely affect existing deployments. This content may be available as a package in the Ivanti Marketplace. |
| N | This feature immediately available to new installations and not to existing customers. |
| P | This feature is restricted to, and relevant for, on-premise deployments only. |
| S | This feature is restricted to, and relevant for, cloud deployments only. |
Release 2020.2
New Features
| Feature | Description | * |
|---|---|---|
| OAuth support for Exchange Calendar Services |
OAuth Authentication support is provided when connecting Ivanti Service Manager to Exchange Calendar Services/Office 365. |
C |
|
Chat with Support |
Self Service Mobile users can now chat with Support staff to ask queries or report issues. Users who are enabled to service the Chat users can take up Chat requests and help with the queries or issues or even raise an Incident if unable to solve. |
C |
|
Biometric |
Self Service Mobile and Mobile Analyst users can now enable finger print or face ID to access Service Manager mobile application. Supported on iOS and Android mobile devices. |
C |
|
Push Notifications |
Self Service Mobile and Mobile Analyst users can now receive notifications on their Service Manager mobile application. Supported on iOS and Android mobile devices. The data you configure in the Quick Action - Mobile Push Notification will be routed through third-party servers (Firebase Cloud Messaging), please refrain from using sensitive data or any personal identifiable information. This Quick Action can be used in Business Rules or Workflows. |
C |
|
Deploying Software from a Request Offering |
If you have Ivanti Automation and Ivanti Endpoint Manager, you can configure a request offering that automatically installs software on an end user's computer. |
C |
|
CMDB Turnkey |
Ivanti Service Manager and Asset Manager customers can bring in data from Ivanti Cloud into CMDB and Asset repository with more flexibility and control. |
C |
Release 2020.1
New Features
| Feature | Description | * | Help Topic Link |
|---|---|---|---|
| OAuth support for Exchange Web Services |
OAuth Authentication support is provided to replace Basic Authentication when connecting Ivanti Service Manager to Exchange Web Services/Office 365. However, customers who continue to use local Exchange servers will have both OAuth and Basic Authentication options available. Note: In 2020.1 release, the OAuth support is limited only to Exchange Web Service Protocol for Incoming and Outgoing Server configuration. |
A | |
|
Single-sign-on |
Customers can now leverage Single-Sign-On (SSO) when accessing Ivanti Service Manager through the iOS or Android mobile app. Note: Support for Self-Signed Certificate configurations via iOS devices is not available from Apple for ADFS or any other SSO. Use only trusted CA signed SSL certificates. |
C |
|
|
Enhanced content for Human Resources |
The Human Resources capabilities are enhanced to leverage Ivanti Service Manager for non-IT tasks and workflows. This includes updated forms and field descriptions as well as 16 new request offerings; delivering 34 HR-specific request offerings. You can access the HR documentation from https://www.ivanti.com/support/product-documentation, scroll down and expand the Service Manager section and click the Ivanti Service Manager Human Resource Help link. |
C |
- |
|
Updated Mobile Analyst capability |
The Mobile Analyst capabilities introduced with 2019.3 is further enhanced, Service Desk Analysts using the Ivanti Service Manager mobile app on their phones can now create incidents and tasks. Also, the Mobile Analyst capability is now available for use in On-Premise deployments. However, for on-premise customers this is the first release. To access the Mobile Analyst documentation, log in to https://www.ivanti.com/support/product-documentation, scroll down and expand the Service Manager section and click the Ivanti Service Manager Mobile Analyst Help link. |
C |
- |